Support

Find answers, contact JOTA, or manage a project issue.

Contact JOTA Support

Getting Started

Projects & Posting

Payments & Payment Protection

Membership & Pro

Verification & Trust

Disputes & Refunds

Account & Privacy

Email us

Prefer email? Reach the JOTA team at Koulten@usejota.com.

Safety & disputes

If anyone is in immediate danger, contact local emergency services — JOTA support is not an emergency service. For active project disputes, open a ticket and a human will review.

Support

Getting Started

How do I create an account?

I forgot my password. What do I do?

What's the difference between a Homeowner and Tradesman account?

Projects & Posting

How do I post a project?

How many tradesmen will contact me?

Can I edit or cancel a project after posting?

Payments & Payment Protection

How do payments work on JOTA?

When does the tradesman get paid?

What is the JOTA platform fee?

Can I use JOTA Credit toward my next job?

Membership & Pro

How much does the tradesman membership cost?

Do homeowners pay a membership fee?

Can I cancel my Pro membership?

Are Pro membership charges refundable?

Verification & Trust

What do the verification badges mean?

How does verification work for tradesmen?

Is JOTA responsible for the work a tradesman does?

Disputes & Refunds

How do refunds and disputes work?

How long do I have to raise a dispute after work is finished?

What happens to my money during a dispute?

Account & Privacy

How do reviews work?

How do I export or delete my account data?

What actually happens when I delete my account?

Is JOTA Credit already active?

How do I report a user or project?

Email us

Safety & disputes