Refund & Cancellation Policy
Homeowner project payments
Payments made toward an active job agreement are held according to the terms of that agreement. If work has not yet started, you may request a full refund by cancelling the agreement. Once work has begun, refunds are handled through JOTA's dispute process and may be partial depending on work completed.
Tradesman Pro membership
The $50/month Pro membership is billed monthly in advance. You may cancel at any time from your account; cancellation stops future billing but does not refund the current billing period. Membership fees are non-refundable except where required by law.
Platform fees
The 5% platform fee on completed jobs is refunded proportionally if the underlying job payment is refunded to the homeowner through the dispute process.
How to request a refund
Contact support@usejota.com with your account email and the job or invoice number. Most requests are reviewed within 3 business days.